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open letter to IBM/Lenovo - a host of holy horrors to direct our aimless dance

Apr. 14th, 2009

08:26 pm - open letter to IBM/Lenovo

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14. April 2009

To whom it may concern:

Thanks for handling my warranty claim (ref. # 22QLR6W01) for my ThinkPad X60's keyboard that would not reliably register spacebar keypresses.

Craig on the phone was very professional and polite to me, and handled my claim efficiently. He quoted me an ETA of Thursday [16 April] for the keyboard.

When I returned home Tuesday [14 April] evening, there was the keyboard waiting for me in a box -- the shipping label said UPS Next Day Air. I was expecting it to be shipped UPS Ground.

This claim experience totally exceeded my expectations -- phone representative attitude and efficiency, punctuality of shipping the replacement part ... everything. Thanks again, and you've reminded me again why I bought a ThinkPad.

Chris Chan
[address removed]
cchan at cluenet.org

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